Terms of Service

By using our services you are agreeing to these terms, please read them carefully.

We provide a wide range of services, either directly or through third parties. Many of these Third parties have additional terms and conditions of use we are required to make you aware of. Those terms will either be provided for you here, or provided to you directly upon your commencement of those services.

Sometimes additional terms and conditions are required, these will be provided to you on an as required basis.

If you have any concerns or queries about which terms are relevant to you, you should contact us immediately.

General Terms of Business

Our general terms of business apply to any interactions you may have with us as a customer

General Terms of Business

Product or Service Specific Terms

Office 365 & Microsoft Cloud
I.T. Support Services

A Separate terms of Contract is provided to all customers with an I.T. Support Agreement

Abuse Policy

If you believe something that may constitute abuse has originated from any of our systems (for example Spam or inappropriate content) you can report it via abuse@brokenstones.net starting your subject line with the word ABUSE:

Upon receiving your report it will be logged and you will be sent a confirmation email within 30 minutes so you know we have received your request.

We aim to have reviewed your request and taken action on it within 24 hours of receipt.

If you do not receive an initial confirmation email within 30 minutes, please first check you own junk mail filters, and then contact our offices on the number provided on our Contact Page

Service Commitments

We are committed to providing an exceptional service level to our clients. To find out about our service level commitments please click here

Complaints Procedure

We are committed to providing a service above and beyond expectations, if you are for any reason unhappy with the service received you can follow our complaints procedure here