About Our Team
Dedicated to making I.T. work for you and your business
Head of Making People feel Welcome
Someone’s got to keep everyone in check, making sure no-ones slacking off.. Thankfully they’re all hard workers here, so I can often be found having a snooze in the corner of Chris’s Office (unless we have guests, in which case I’m all over them making sure they feel extra special and welcome!)
- People Skills 100%
- IT Knowledge 20%
- Obediance (on a good day) 47.5%
Head of Making I.T. Work
IT is my passion (as well as my family, cars & Donald). To me it’s all about helping people. We are a customer service industry. I.T. is about making your life easier by making it quicker, simpler and more efficient to do business. If your I.T. is not doing that for you, if it’s holding you back, you really should speak to us!
- The Role of I.T. 98%
- E-Mail Systems 96.3%
- Tennis Player 18.5%
Customer Service Manager
As our Customer Service Manager, Rachael will take you under her wing as she does with all our clients, and ensure that you are chirping happily during your time with brokenStones. Away from brokenStones, Rachael is a devoted mum to four – two mini humans and two not-so-mini greyhounds!
- Keeping us all in check 87%
- Keeping our customers happy 90%
- Having her photo taken 12%
I.T. has always been a part of my life, and it is now my life! It’s what I do all day, at work, and all night at home. Customer Service is a key part of doing my job, and I love providing great service to our clients. Getting lost in IT is what excites me, and the challenges that come with it – so come and tell me your IT issue!
- Desktop Support 93%
- Effort put in to solving IT problems (x127) 100%
- Time spent ensuring his quiff is perfect 30%
Senior IT Engineer
Dan is enjoying his busy and varied role at brokenStones. His previous job involved him travelling into central Birmingham, so a quick drive to Lichfield is sheer bliss in comparison, especially when he can use his motorbike. Outside work he likes to spend time with his partner, enjoys hiking and motorbike meets, and loves seeing the world.
- Chance of finding space for his motorbike in the car park 100%
- Ability to adjust his hair whilst on a support call 85%
- Ignoring Donald when working on a support ticket 15%
Junior IT Technician
Mike may be young but takes his role as the first point of contact on our IT Helpdesk seriously. He always has a cheery welcome when he answers the phone and manages to communicate in a non-techy way. When he’s not fixing our customer’s problems at work, he spends his time helping family and friends sort out their IT woes, as well as off-roading on his bike with friends.
- First line support 80%
- Being cheerful and helpful with customers 75%
- Singing in the office 20%
Laura joined us in January 2016 and is currently on a year’s placement with us through her University course. Laura puts her knowledge and willingness to learn into everything that she does, allowing her to solve problems to the best of her ability. Away from brokenStones Laura likes to spend time with her boyfriend, family and three dogs – George, Elsa and Angel.
- Quick at learning 80%
- Taking on a challenge 75%
- Talking Loudly 12%
Book-keeping, Credit Control & Office Administration
Sharon takes care of book-keeping, credit control and office admin. As she lives locally, she enjoys walking to and from work whenever the weather allows, from the home she shares with her husband and twin teenage sons. Free time is rare, but when she has some she enjoys socialising with friends, watching films at home or at the cinema and reading.
- Chance of being the first one in the office 85%
- Ability to stay up long enough to read a book 1%
- Love of number crunching 75%
Timely Support Response
We know there is nothing worse than reporting an issue and then not hearing anything back for AGES… We monitor all our responses on an internal SLA that alerts us when we are about to miss our quick response target
You never know where the next great idea will come from, that’s why I encourage all our staff to get involved and verbalise their ideas… you never know what train of thought one daft idea will develop in to next…
We’re all IT Geeks at heart here, we’ve often got the latest software and hardware in our offices to play with before we decide we’re happy to role it out to our clients. If your curious about the latest gadgets then drop us a line and pop in!
Don’t you just hate it when you spoken to in Geek? When it comes to dealing with brokenStones I promise you a 100% geek free conversation – unless you say otherwise!
Latest Company News
The latest happenings within our business